Thank you for shopping with Searena_Aura. We are committed to preparing and delivering your order with care and intention.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-volume periods (sales, launches, or holidays), processing times may be slightly extended. You will receive an email confirmation once your order has been shipped.
2. Shipping Methods & Delivery Times
We currently ship within South Africa.
Estimated delivery times after dispatch:
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Major Cities: 2–4 business days
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Regional Areas: 3–6 business days
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Remote Areas: 5–8 business days
Delivery times may vary depending on your location and courier operations.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.
We may offer:
Any shipping promotions will be clearly displayed on our website.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
5. Incorrect Address Information
Please ensure that your shipping address is correct at checkout.
Searena_Aura is not responsible for delays or delivery issues due to incorrect or incomplete address information provided by the customer.
If you notice an error, please contact us immediately at:
📧 searenaaura@gmail.com
📱 WhatsApp: 083 273 6837
6. Delays & External Factors
While we strive to deliver within the estimated time-frames, delays may occur due to:
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Courier disruptions
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Public holidays
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Weather conditions
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High seasonal demand
We appreciate your patience and understanding in such cases.
7. Damaged or Lost Parcels
If your parcel arrives damaged or you suspect it is lost:
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Contact us within 48 hours of delivery.
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Include your order number and photos (if applicable).
We will work with the courier to resolve the issue as quickly as possible.
8. International Shipping
At this time, we ship within South Africa only.
If you are outside South Africa and wish to place an order, please contact us directly.
Thank you for supporting Searena_Aura. Your wellness journey is important to us.